{
  "id": "f7abb78a-579e-44ad-991a-15227d3c84be",
  "slug": "ref/web/chatad-kr/시작-설정에서-막히시면-사람에게-바로-닿습니다-chatad-최근-업데이트",
  "doc_type": "ref",
  "title": "시작 설정에서 막히시면 사람에게 바로 닿습니다 · ChatAd 최근 업데이트",
  "title_en": null,
  "one_liner": "시작 설정에서 막히시면 사람에게 바로 닿습니다 · ChatAd 최근 업데이트 메뉴 열기 CA ChatAd ™ beta OpenAI·Google 광고를 대화로 관리 · 10분 셀프서비스 도움말 OFF 로그인 최근 업데이트 전체 보기 ChatAd 새 기능 2026년 8월 21일 시작",
  "summary_bullets": [
    "OpenAI Ads 계정 생성·심사처럼 ChatAd가 직접 처리할 수 없는 시작 설정 단계에서 막혔을 때 담당자에게 바로 연락할 수 있는 경로가 추가되었습니다.",
    "시작 설정 화면 하단에 '현재 단계를 포함해 담당자에게 메일 전송' 항목이 생겼습니다.",
    "이 항목을 누르면 현재 진행 중인 단계가 메일에 자동으로 기재되어 발송되므로 별도 설명이 필요 없습니다.",
    "앱 내 가이드는 ChatAd 내부 작업을, 새로 추가된 메일 전송 기능은 OpenAI Ads 쪽 일을 안내하는 용도로 구분됩니다."
  ],
  "body_md": "시작 설정에서 막히시면 사람에게 바로 닿습니다 · ChatAd 최근 업데이트 메뉴 열기 CA ChatAd ™ beta OpenAI·Google 광고를 대화로 관리 · 10분 셀프서비스 도움말 OFF 로그인\n\n최근 업데이트 전체 보기 ChatAd\n새 기능\n2026년 8월 21일\n\n# 시작 설정에서 막히시면 사람에게 바로 닿습니다\n\nOpenAI Ads 쪽 계정 생성·심사처럼 ChatAd가 대신 처리할 수 없는 단계에서 중단되셨을 때 이용하실 경로를 마련했습니다.\n시작 설정 화면 하단에 '현재 단계를 포함해 담당자에게 메일 전송' 항목이 추가되었습니다\n누르시면 현재 진행 중인 단계가 메일에 자동으로 기재되어 발송됩니다. 별도로 설명하지 않으셔도 됩니다\n가이드는 이 앱 안의 일을, 이 메일은 OpenAI Ads 쪽 일을 안내합니다\n\n출처: https://chatad.kr/updates/2026-08-21-onboarding-help",
  "related_slugs": [],
  "faq": [
    {
      "a": "시작 설정 화면 하단의 '현재 단계를 포함해 담당자에게 메일 전송' 항목을 누르시면 됩니다. 현재 진행 중인 단계가 메일에 자동으로 기재되어 발송됩니다.",
      "q": "시작 설정 중에 막혔는데 어떻게 도움을 받을 수 있나요?"
    },
    {
      "a": "아니요, 별도로 설명하지 않으셔도 됩니다. 현재 진행 중인 단계가 메일에 자동으로 기재되어 발송되기 때문입니다.",
      "q": "메일을 보낼 때 제가 어느 단계에서 막혔는지 따로 적어야 하나요?"
    },
    {
      "a": "OpenAI Ads 쪽 계정 생성·심사처럼 ChatAd가 대신 처리할 수 없는 단계에서 중단되셨을 때 이용할 수 있도록 마련된 경로입니다.",
      "q": "이 기능은 어떤 경우를 위한 건가요?"
    },
    {
      "a": "앱 안의 가이드는 ChatAd 앱 내에서 해야 할 일을 안내하고, 이 메일 전송 기능은 OpenAI Ads 쪽에서 해야 할 일을 안내하는 용도로 구분되어 있습니다.",
      "q": "앱 안의 가이드와 이 메일 전송 기능은 어떻게 다른가요?"
    }
  ],
  "jsonld": null,
  "keywords": [],
  "source_id": "https://chatad.kr/updates/2026-08-21-onboarding-help",
  "video_url": null,
  "duration_sec": null,
  "thumbnail_url": null,
  "image_url": null,
  "caption": null,
  "solution_slug": null,
  "captured_at": null,
  "width": null,
  "height": null,
  "created_at": "2026-09-12T15:11:48.535113+00:00",
  "updated_at": "2026-09-12T15:11:48.535113+00:00",
  "visibility": "public",
  "source_stage": "1",
  "anonymized": true,
  "source_key": "web-chatad",
  "origin": "ingest",
  "locked": false,
  "locked_by": null,
  "locked_at": null,
  "gate_state": {
    "g1": {
      "hits": [],
      "pass": true
    },
    "g2": {
      "pass": true,
      "total": 44,
      "issues": [
        "본문이 짧습니다 (800자 미만)",
        "다른 문서와 겹치는 말이 대부분입니다",
        "소제목이 3개 미만이라 발췌 단위가 없습니다"
      ],
      "applies": true
    },
    "g3": {
      "pass": true,
      "required": false
    },
    "stage": "1",
    "decided_at": "2026-09-12T15:11:46.985Z"
  },
  "raw_id": "33670a66-c679-4c8b-8ea1-1ce023bbaa30",
  "search_text": "시작 설정에서 막히시면 사람에게 바로 닿습니다 · ChatAd 최근 업데이트  시작 설정에서 막히시면 사람에게 바로 닿습니다 · ChatAd 최근 업데이트 메뉴 열기 CA ChatAd ™ beta OpenAI·Google 광고를 대화로 관리 · 10분 셀프서비스 도움말 OFF 로그인 최근 업데이트 전체 보기 ChatAd 새 기능 2026년 8월 21일 시작  시작 설정에서 막히시면 사람에게 바로 닿습니다 · ChatAd 최근 업데이트 메뉴 열기 CA ChatAd ™ beta OpenAI·Google 광고를 대화로 관리 · 10분 셀프서비스 도움말 OFF 로그인\n\n최근 업데이트 전체 보기 ChatAd\n새 기능\n2026년 8월 21일\n\n# 시작 설정에서 막히시면 사람에게 바로 닿습니다\n\nOpenAI Ads 쪽 계정 생성·심사처럼 ChatAd가 대신 처리할 수 없는 단계에서 중단되셨을 때 이용하실 경로를 마련했습니다.\n시작 설정 화면 하단에 '현재 단계를 포함해 담당자에게 메일 전송' 항목이 추가되었습니다\n누르시면 현재 진행 중인 단계가 메일에 자동으로 기재되어 발송됩니다. 별도로 설명하지 않으셔도 됩니다\n가이드는 이 앱 안의 일을, 이 메일은 OpenAI Ads 쪽 일을 안내합니다\n\n출처: https://chatad.kr/updates/2026-08-21-onboarding-help",
  "embedding": "[0.010391235,0.020874023,-0.005756378,0.02355957,0.012954712,-0.037322998,-0.017929077,-0.008964539,0.009483337,-0.015151978,-0.00062942505,-0.010536194,0.036193848,0.0385437,0.037841797,-0.034698486,-0.09338379,-0.030822754,-0.015556335,0.00308609,0.07122803,0.020446777,0.04067993,0.012519836,-0.029724121,-0.05114746,-0.0010490417,-0.02609253,-0.0029258728,0.0011720657,-0.0005302429,-0.03152466,-0.0045318604,-0.013122559,0.041412354,0.023757935,0.01776123,0.017211914,-0.031036377,-0.0063209534,-0.033477783,-0.009254456,0.017593384,-0.012786865,-0.0423584,0.046783447,-0.019836426,-0.0055389404,0.015670776,0.066223145,-0.029769897,0.06933594,0.0007677078,-0.014564514,-0.017807007,0.034698486,0.07165527,-0.03363037,-0.012054443,-0.03353882,-0.001329422,-0.013809204,-0.02456665,0.018936157,0.00983429,-0.044067383,-0.0435791,0.055633545,-0.05987549,0.031341553,0.013198853,0.013702393,-0.024017334,-0.06866455,-0.02909851,-0.016616821,0.019165039,0.057281494,0.023422241,0.021316528,0.026245117,0.00046563148,-0.052734375,-0.025802612,-0.049743652,-0.005458832,-0.107910156,0.02154541,-0.033843994,-0.002002716,0.00415802,0.03036499,-0.06951904,0.0032310486,0.062561035,-0.0034999847,0.03186035,-0.020690918,0.067871094,0.05001831,0.09790039,-0.06109619,-0.0047340393,0.003835678,-0.008079529,-0.015899658,0.0002450943,0.0011787415,-0.0015048981,0.012542725,-0.040008545,0.016357422,-0.006752014,0.022644043,-0.013710022,0.008995056,0.07684326,0.015037537,0.019592285,-0.058776855,0.012710571,0.059326172,0.050109863,-0.03869629,-0.037872314,-0.0026054382,-0.016693115,-0.03237915,-0.10412598,0.03173828,-0.013214111,0.0077323914,0.030410767,-0.05316162,-0.021728516,0.029174805,-0.053985596,-0.027069092,-0.09399414,-0.018432617,0.025466919,-0.055511475,-0.033325195,-0.0060272217,-0.06561279,-0.004360199,-0.017364502,0.0022602081,-0.064697266,-0.015556335,-0.039733887,0.044647217,0.008651733,-0.02961731,-0.02909851,0.076538086,0.018920898,0.022644043,-0.062347412,0.0031795502,0.015541077,0.015838623,0.015098572,-0.07324219,-0.027938843,-0.049835205,0.052093506,0.022567749,-0.04083252,-0.021011353,0.026428223,-0.02909851,-0.081848145,-0.011627197,0.028213501,0.012557983,-0.01272583,-0.012138367,-0.011894226,-0.0005002022,0.048797607,0.012390137,-0.0034828186,-0.059661865,-0.04949951,-0.064575195,0.009414673,-0.002254486,0.010192871,-0.060577393,-0.04348755,0.016815186,-0.019348145,0.006126404,0.0043258667,-0.0072631836,0.08050537,-0.01725769,-0.0015630722,0.032318115,0.05606079,-0.012138367,-0.012046814,-0.0040512085,-0.07885742,-0.016235352,-0.0055770874,0.034484863,0.0031814575,0.008483887,0.09893799,-0.06390381,-0.012268066,0.029663086,-0.06915283,-0.014442444,-0.019592285,-0.04888916,-0.038879395,0.026062012,0.005706787,0.017852783,0.04019165,0.0011329651,0.010826111,0.034729004,0.07366943,0.0064201355,0.012382507,0.05218506,-0.008682251,0.030548096,0.01838684,-0.05593872,0.06915283,-0.04071045,0.034729004,0.00091028214,0.03353882,0.037017822,-0.003211975,0.027114868,0.016540527,0.011833191,0.016738892,0.023864746,-0.007980347,-0.058746338,0.011665344,0.052520752,0.06689453,0.058532715,0.021759033,-0.0037555695,0.029937744,0.010231018,0.047027588,0.021072388,0.016189575,-0.05206299,0.053771973,-0.013931274,0.008102417,0.016693115,0.026733398,-0.001004219,0.042938232,0.031433105,-0.011207581,-0.04458618,-0.008178711,-0.008346558,0.002117157,0.0016288757,-0.019104004,0.046966553,-0.025131226,0.03060913,-0.00044584274,0.031219482,-0.026245117,0.008529663,0.018722534,-0.06124878,-0.02696228,-0.021148682,0.007896423,0.021331787,0.015342712,0.0118255615,-0.056427002,-0.032836914,0.017684937,-0.037597656,0.012672424,0.031555176,0.050689697,-0.008117676,-0.04046631,0.0236969,0.05041504,0.0019197464,-0.017990112,-0.045410156,0.0016298294,0.053863525,0.03253174,0.024154663,0.070739746,-0.032836914,-0.040161133,0.06323242,0.0003437996,-0.052703857,0.012954712,0.010810852,0.05911255,-0.0040359497,0.021591187,-0.014755249,-0.004638672,0.009231567,-0.01625061,-0.014579773,-0.04397583,0.016708374,0.02355957,-0.015449524,0.014175415,0.011177063,0.046203613,-0.055877686,0.026565552,-0.014472961,0.010719299,0.049102783,0.012001038,-0.0048294067,0.032165527,0.053955078,-0.023391724,-0.013687134,-0.02178955,-0.008605957,0.0017881393,0.010429382,-0.0071868896,-0.0033817291,0.010787964,0.040802002,-0.020965576,0.023239136,0.051239014,-0.0008497238,-0.027374268,0.025802612,-0.015022278,-0.026733398,0.040802002,0.013877869,-0.016952515,-0.011276245,0.008117676,-0.06414795,0.042053223,-0.026107788,-0.07977295,-0.012886047,0.0014505386,-0.019500732,0.028396606,-0.006340027,0.015464783,-0.0029735565,-0.05114746,0.011833191,0.0057868958,0.005001068,0.028961182,0.04171753,-0.019088745,0.014137268,-0.002986908,-0.015449524,0.06201172,-0.01927185,-0.038513184,-0.02229309,-0.028320312,0.022338867,0.05014038,0.02607727,0.040802002,0.01033783,-0.012458801,0.028320312,0.014160156,-0.024337769,-0.011199951,-0.01651001,0.015274048,-0.03744507,-0.032073975,-0.029724121,-0.032043457,-0.031707764,-0.008956909,0.0065956116,-0.0013132095,0.054748535,0.09124756,-0.006450653,0.051818848,0.042053223,-0.0002770424,0.012138367,-0.011222839,0.046569824,-0.0019140244,0.0082092285,0.010070801,-0.04147339,0.022888184,0.022521973,-0.05987549,0.0020065308,0.050231934,0.033081055,0.04916382,-0.05078125,-0.043762207,0.01637268,-0.028182983,-0.07080078,-0.01739502,-0.06335449,-0.021484375,-0.00049734116,-0.03414917,-0.034484863,-0.02848816,0.015205383,-0.087402344,0.031677246,-0.011955261,-0.013877869,-0.027755737,0.0068511963,-0.048309326,-0.0066871643,-0.03616333,-0.057922363,0.028701782,0.096191406,-0.08477783,-0.04675293,0.004371643,-0.026535034,0.015327454,-0.020767212,0.042053223,-0.032104492,0.031555176,0.021102905,0.010978699,0.0031738281,0.024246216,0.03881836,-0.0066452026,0.017608643,-0.009399414,0.060150146,-0.013694763,-0.0178833,-0.058685303,-0.021392822,-0.005897522,-0.06124878,-0.05606079,0.018310547,0.06500244,0.044830322,0.040527344,0.021636963,0.021530151,0.08343506,-0.008110046,-0.00349617,-0.0368042,-0.015731812,0.021057129,0.069885254,0.0025043488,-0.012260437,0.03427124,-0.04626465,0.0026550293,-0.024551392,-0.040283203,0.0027751923,-0.03878784,-0.043395996,0.014808655,0.036590576,0.056640625,-0.048095703,-0.01701355,-0.023742676,-0.013641357,-0.0143585205,-0.025497437,0.009422302,-0.031707764,-0.01272583,-0.036712646,0.04196167,-0.011405945,0.06402588,0.025680542,-0.015899658,0.010574341,0.029693604,0.03466797,-0.016540527,-0.002450943,-0.005886078,0.0033950806,-0.061523438,-0.020614624,0.016021729,0.029342651,-0.008125305,0.007396698,-0.008232117,-0.02017212,-0.03366089,0.010658264,-0.04260254,-0.012916565,0.011886597,0.0029582977,0.033081055,0.015914917,0.022766113,-0.011154175,0.0010185242,-0.00023913383,-0.0012702942,0.04147339,0.03012085,0.06793213,0.034942627,0.0065956116,-0.044311523,0.036346436,0.007888794,-0.023971558,-0.046203613,0.06359863,0.013656616,0.029663086,-0.007610321,-0.006504059,0.0022125244,0.0072898865,-0.036132812,-0.0090789795,-0.03137207,-0.060791016,-0.027069092,-0.012184143,0.050476074,-0.020553589,-0.031433105,0.022750854,0.0021572113,-0.048919678,0.013389587,-0.021652222,-0.010658264,-0.018539429,-0.036224365,0.008277893,0.02279663,-0.020629883,0.02180481,-0.030258179,0.021453857,0.002363205,0.0413208,0.05154419,-0.024230957,0.03967285,0.020309448,-0.019851685,0.018325806,-0.026748657,0.026046753,0.033843994,-0.045837402,0.021408081,-0.036224365,-0.012748718,-0.02810669,-0.010292053,-0.0012264252,-0.042785645,-0.027359009,0.02444458,-0.017471313,0.02418518,0.0032157898,-0.017959595,-0.00091934204,0.013320923,0.015357971,0.0076446533,0.0028247833,0.07446289,0.03540039,-0.013664246,0.024261475,0.005882263,0.025344849,-0.0048828125,0.040649414,-0.024124146,-0.008583069,-0.0048942566,-0.045715332,0.012466431,0.042633057,0.033843994,-0.0102005005,0.041412354,-0.021835327,0.053833008,-0.0317688,0.021606445,-0.01449585,-0.0013895035,-0.0011634827,-0.025054932,-0.01890564,0.019683838,-0.004966736,-0.0073890686,-0.023620605,-0.009437561,0.0026493073,-0.034057617,-0.04421997,-0.0074310303,-0.03894043,0.01424408,-0.022628784,-0.017684937,-0.015655518,0.03515625,-0.008422852,-0.035461426,0.030288696,0.0023822784,0.022659302,-0.05117798,-0.0063285828,-0.023406982,-0.0018997192,0.001783371,0.010406494,-0.0579834,0.024475098,-0.017745972,-0.027328491,0.014579773,0.02923584,0.011428833,-0.02268982,0.07757568,-0.0011463165,-0.011390686,0.020202637,-0.02130127,0.031082153,0.0602417,0.028808594,0.013298035,0.022598267,0.020385742,-0.017059326,-0.02229309,0.0013332367,0.017532349,0.023773193,0.028671265,0.014480591,0.028396606,0.04107666,0.019348145,0.03543091,-0.01727295,-0.009529114,0.03616333,0.021957397,-0.0030059814,-0.030471802,0.014404297,0.002002716,0.024917603,0.04348755,-0.01386261,-0.01713562,-0.030441284,-0.004890442,0.0006866455,0.032043457,-0.011558533,-0.0012540817,0.0005354881,0.0062446594,-0.011260986,-0.015205383,0.018508911,0.05441284,-0.04284668,0.0033073425,0.029373169,0.0155181885,-0.049346924,0.018035889,0.0018692017,-0.0014925003,0.028320312,0.008621216,-0.015312195,0.017700195,-0.10235596,0.002149582,-0.017150879,-0.0042037964,0.015670776,-0.013572693,0.011924744,0.017150879,0.0038890839,-0.008071899,-0.009399414,0.044830322,-0.03366089,0.018600464,-0.0024299622,0.0084991455,-0.018417358,0.007858276,0.021469116,0.029205322,0.025253296,0.015640259,-0.024536133,0.009361267,0.029525757,0.039794922,0.0022010803,0.027038574,-0.010147095,-0.04309082,-0.01171875,-0.01461792,-0.016799927,0.0072135925,0.00018656254,-0.025115967,0.014602661,0.016464233,0.038909912,0.0014915466,-0.029388428,0.004070282,-0.0014925003,-0.0335083,-0.056549072,0.021209717,7.212162e-06,0.019851685,-0.035308838,-0.009887695,0.0036201477,-0.066345215,-0.018371582,0.06008911,-0.045074463,0.03262329,0.028381348,-0.0116119385,-0.013877869,0.020965576,0.013137817,-0.021530151,-0.002500534,-0.0028743744,-0.013000488,0.027114868,-0.0020179749,0.016220093,0.0030002594,0.036346436,-0.009025574,0.045074463,0.005622864,-0.024505615,-0.02998352,0.01876831,-0.019561768,0.0127334595,-0.025344849,0.0072288513,0.014671326,-0.038391113,-0.014198303,-0.011497498,0.041625977,-0.009643555,-0.04324341,-0.020492554,0.027893066,-0.00059986115,-0.030548096,0.028076172,0.017303467,0.015609741,-0.00084352493,0.012321472,0.015838623,-0.017868042,0.0014295578,-0.030151367,-0.020523071,0.00957489,-0.057495117,0.046203613,0.023910522,-0.007007599,0.028640747,-0.011398315,-0.04486084,-0.028320312,-0.020645142,0.010986328,0.016998291,-0.022247314,0.0024280548,0.0104599,-0.014137268,-0.02796936,0.032714844,0.012710571,0.0059394836,0.010719299,0.035949707,-0.003921509,-0.00818634,0.024475098,0.003042221,-0.0155181885,0.033599854,0.0035438538,0.012519836,-0.006919861,0.039398193,-0.003452301,-0.010482788,0.023452759,0.007221222,-0.007007599,0.032196045,0.038482666,0.015327454,0.045654297,-0.0012073517,0.027938843,-0.00944519,-0.023391724,0.004173279,-0.03744507,-0.0036888123,0.033111572,0.019622803,0.03945923,-0.026321411,0.008010864,-0.027374268,-0.017791748,0.0036201477,-0.02130127,-0.025436401,0.056915283,-0.005706787,-0.023361206,-0.028564453,0.0051574707,-0.0046920776,0.015487671,-0.015411377,0.014122009,-0.007896423,0.021896362,-0.0078048706,-0.029052734,0.031799316,0.0021438599,0.0046577454,-0.013435364,0.061706543,-0.0491333,0.02746582,-0.032684326,-0.05883789,-0.03869629,-0.012069702,-0.030258179,0.0008430481,0.005126953,0.030548096,0.051635742,-0.028915405,0.008934021,-0.008453369,-0.012184143,0.012916565,-0.0012607574,0.013771057,-0.019195557,0.027755737,0.011764526,-0.010444641,-0.025268555,0.027389526,-0.040405273,-0.009559631,0.00058555603,0.038482666,-0.009063721,0.0057373047,-0.026870728,-0.008857727,-0.028381348,0.023620605,0.04901123,-0.0034503937,0.019180298,0.019622803,-0.0055122375,0.0014791489,0.001036644,-0.04434204,-0.0014648438,0.011550903,0.03616333,0.034729004,0.0072402954,0.07171631,-0.040252686,-0.03286743,-0.07434082,0.04711914,-0.01625061,0.0043945312,-0.008918762,0.05496216,0.024902344,2.43783e-05,0.016174316,0.028839111,0.03540039,-0.0051078796,0.0047912598,0.010597229,-0.027023315,0.04034424,0.0030956268,0.010787964,0.012245178,0.0073013306,-0.007820129,0.032226562,-0.037597656,0.010032654,0.012809753,0.0009522438,-0.011619568,0.048034668,-0.010124207,-0.0132369995,-0.0023880005,0.011802673,-0.04559326,-0.068481445,-0.0021686554,0.010971069,0.012702942,0.020935059,-0.012619019,-0.018157959,-0.015960693,0.017486572,-0.010749817,-0.024536133,-0.026367188,-0.03375244,-0.04171753,0.0054740906,-0.03213501,0.032196045,0.0019025803,0.008628845,-0.00060653687,-0.028778076,-0.012359619,-0.03390503,-0.016189575,0.016113281,-0.033355713,-0.0030059814,-0.029586792]",
  "embedded_at": "2026-09-13T03:10:53.934+00:00",
  "embedding_hash": "809341036d95882fd7577dfbf406214588138167d77a4aa98fdfbe1373d5dd05",
  "map_x": 0.0048,
  "map_y": 0.4372,
  "backlinks": [],
  "html_url": "https://bizspring.ai/kb/ref/web/chatad-kr/시작-설정에서-막히시면-사람에게-바로-닿습니다-chatad-최근-업데이트",
  "markdown_url": "https://bizspring.ai/kb/ref/web/chatad-kr/시작-설정에서-막히시면-사람에게-바로-닿습니다-chatad-최근-업데이트.md"
}